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WE ARE BRUNN

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Services

Laser-focused on experience

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Partnering on CX

We are Experience Architects, Strategists, and Builders. We help your customer-facing business increase revenue, improve customer satisfaction, and reduce costs. We are experts at guiding companies to get a return on their investment in customer experience technology.

Customer experience technology architecture

Experience Architecture

Architect your target-state go-to-market organization. Technology, data, people, process and governance. This is about understanding how to grow under control, undo past mistakes – and deliver for your customers and employees.

Customer experience technology vendor consolidation

Vendor Consolidation

Either through acquisitions, siloed decision-making or vendor expansion – every enterprise has redundant CX technology. Let us help you reduce cost, focus investment and build up talent.

Build a digital customer experience mvp

Experience Building

Don’t sit still – keep your revenue engines moving forward. Whether it’s campaign operations, Sales ops, or creating new experiences all together – we build the engines that power your customer – brand conversations.

Go to market operational improvements

GTM Operations Improvement

Organizations grow, and complexity grows with them. As digital has increased its dominant position, IT has taken on a more dominant role in go-to-market operations. Let us help you increase harmony, and efficiency.

Customer experience vendor selection

Vendor Selection

While core vendors may remain stable, CX technology changes frequency. We’re here to help as SMEs to Marketing, Sales and procurement departments during vendor selection processes and RFPs.

Management Consulting

Executive Advisory

Your executives are experts in your business and your brand. They can’t also be experts in CX and CX technology. We have advisors who have often provided counsel to VP and C-Suite execs regularly or during difficult times as subject matter experts.

Where do we start?

Typically, with a conversation. We have standard ways that we engage clients, but everyone has different needs and we want to hear about yours. Let’s get to know each other first and then we can make some recommendations. If you can’t think of what to say – we put some of the challenges we hear most often below! 

Get in touch

Building a strong foundation

Customer Experience Technology – We Already bought it – Now Hook it up!

We can do this – we know how to build. More importantly, we know how to ask, plan and architect, in a way that will leave you with less regrets in the future. 

We understand that time to market matters today – it also matters for the next urgent need in 6 months. Build your foundation strong.

Make it go

We have a broken experience, but we’re not sure how to fix it. We need diagnostics.

You know what you need – whether it’s happier customers, more sales, better brand recognition – and you’ve invested. The problem is that you’re not seeing results. You can’t get more clarity. We can help you diagnose, and move forward with clarity. You need results.

Get That Help

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Sales. Marketing. Service. Commerce. Something needs to change – fast.

You need an ally who has experience with turnarounds. Your job is on the line. You’re in an impossible situation – fixing a large cost or revenue issue. We’ve counseled companies large and small – our partners have significant experience in the Global 1000. 

We’re here to stand side by side with you during hard conversations and help you navigate turbulent waters – internally and externally. We share wins and the losses – and we hate losing.

Meet your Partner

What is CX Technology?

CX technology is an ever-evolving category of technologies that shape experiences between your business and your customer. It could be cover everything from cloud infrastructure (Microsoft Azure, AWS) to the heavy-hitters of CRM (Salesforce, Hubspot). However, there is more to it than that. 

Platforms like Outreach have blurred the lines between employee and customer experience in Sales Automation. Whatify.ai have improved on-demand intelligence and the ability to utilize data at a company’s finger-tips. 

We view CX technology as any technology that enables a business to provide better experiences to their customers – be it data, CRM, cloud infrastructure or other. It’s a fast-moving and requires the ability to adapt as quickly as changing markets and customer needs.